Following recent reports in the media regarding possible future power outages announced, we wish to inform you regarding the use of your lift installation(s) in the event of a power outage. For all information regarding possible power outages, go to www.offon.be or download the "Elia4cast" app. Remember: the 4 colours on the indicator – green, orange, red and black – correspond to four different risk levels.
Green: normal situation: there is sufficient power available for normal consumption. There is no cause for concern!
Orange: risk of power shortage: there is a risk of insufficient power being available for normal consumption. Everyone should reduce their consumption, especially during the peak period (in principle between 17.00 and 20.00 hours) in order to avoid interruption!
Red: Risk of interruption
Black: Interruption announced!
Just like any other electrical device, a lift needs power and it will stop as soon as there is a power outage, regardless of its location at the time!
Therefore there is a real risk of lift users getting stuck in the lift. Thanks to direct communication (via the emergency telephone), users will still be able to contact the maintenance company although this means of communication may also be affected or lost over time. In addition, these services will probably be inundated with calls so that a person who is stuck will need to be extremely patient.
Therefore do not use the lift if the indicator is black!
After a power outage, the lift will normally start working again automatically. As a precaution and in order to verify that the lift is working properly, it is recommended for the lift to be sent to another floor "empty" first of all. In case of problems, contact your file manager or, in cases of extreme urgency, call the Syncura emergency helpline on 0490/57 66 57.
Other useful addresses/links/telephone numbers:
0800 120 33